1. What are your showroom hours?

2. How does pricing work?

3. What is your payment policy?

4. When do I place reservation?

5. Can my order be changed?

6. What is your delivery policy and charge?

7. What time of day will my order be delivered?

8. What if I'm not there when the truck delivers/picks up?

9. Does delivery include setup/take down?

10. What should I do with linens after my event?

11. What should I do with china, glassware, and flatware rental?

12. What about broken, damaged or missing items?

13. What should I do with tables and chairs?

14. How much space is recommended when setting up tables?

15. What do I do if I have an Emergency after hours and need to contact someone?

 

 

 

1. What are your showroom hours?

Hours of operation are 7:30 AM to 5:00 PM Monday through Friday and Saturday 8 AM to 1 PM, closed on Sunday. We invite you to stop by our showroom to see the expansive inventory we have to make your event one to remember. Appointments are preferred if a consultation with event planner is requested. All walk-ins are welcome!
 
 
 

2. How does pricing work?

Rates are quoted for a daily, single use rental. We normally allow 72 hour period to accommodate delivery and pickup. Items rented for a weekend event would be delivered on Friday and picked up on Monday. If you require a longer rental period contact us for rate information. All charges are for time out whether used or not so make your selections carefully.
 
 
 

3. What is your payment policy?

To book and confirm rentals we require 50% down and the balance due in full 7 days before event. All payments are required before delivery or client pickup from the warehouse. If any additional charges must be applied a representatative will contact you immediately.
 
 
 

4. When do I place reservation?

You can contact us in person, by fax, or email. Generally, equipment reservations should be placed as soon as you know the details of your event. Early planning ensures product availability. Therefore, for Weddings or Special Events we recommend 60 to 90 days notice. We require 50% reservation fee to confirm your order.
 
 
 

5. Can my order be changed?

You have up to 72 hours before delivery date to make your final changes. Any cancellations made 24-48 hours in advance are subject to a 50% restocking fee.
 
 
 

6. What is your delivery policy and charge?

Normal delivery hours are 9 AM to 5 PM, Monday through Friday and 9 AM to 1 PM on Saturday. Deliveries can be made before we open or after we close but there is an additional fee for deliveries outside of normal business hours. Delivery fees are determined by delivery type, order size, and zip code. A minimum order is required*. The lowest cost of deliveries are made to the 1st floor to your door or dock (usually your garage or driveway). In custom deliveries, your rental items will be delivered to and from a place which is not immediately accessible to our trucks. Additionally, set up and take down of your rental items is available for additional fee. Please contact us in advance to arrange for these services and have your delivery appropriately scheduled and staffed. The fee for a custom delivery is determined by the time and staff required to honor your specific requests.

* The minimum amount varies due to the season and peak rental times. Please inquire to find out the minimum for your event order.

IMPORTANT! Please make arrangements to have someone available to count all items on delivery otherwise, our counts are considered accurate.
 
 
 

7. What time of day will my order be delivered?

Our delivery route is finalized on the morning of delivery. Since time and care are a part of each delivery, a specific delivery time is not available. Our trucks will deliver until their schedule is completed.
 
 
 

8. What if I'm not there when the truck delivers/picks up?

It is best to be present for delivery to confirm the quantity and conditions of items. If you know you will not be there, please call our office for an alternative arrangement. We cannot deliver your rental items without a signature. If we have no other instructions, there will be a rescheduling fee.
 
 
 

9. Does delivery include setup/take down?

Delivery does not include setup or take down. However, we can setup or take down certain items for an additional fee.
 
 
 

10. What should I do with linens after my event?

Linens should be shaken free of food and returned to the point of delivery. Please do not place linens in plastic bags for pickup this will be lead to mildew. Air dry linens to prevent mildew, protect linens from candle wax, do not staple, tack, nail, or use duct tape/floral gum on linen. Be cautious of ink and cigarette burns. Please return hangers! Customer responsible for all damages.
 
 
 

11. What should I do with china, glassware, and flatware rental?

All china, silver, utensils, etc. should be scraped and rinsed free of food and replaced in their containers. Containers should be returned to delivery point for pickup.
 
 
 

12. What about broken, damaged or missing items?

All rented items must be returned. The Client is responsible for rental inventory from the time of delivery until the time of pickup. Clients are charged for inventory not returned or damaged inventory due to neglect or abuse.
 
 
 

13. What should I do with tables and chairs?

Tables and chairs should be folded closed and stacked at their point of delivery. Be sure equipment is secured when not in use and protected from the weather. Our insurance does not cover rental inventory while it is in your possession.
 
 
 

14. How much space is recommended when setting up tables?

Use our planner Tent Sizing Worksheet.
 
 
 

15. What do I do if I have an Emergency after hours and need to contact someone?

Call our office and leave a message. Manager on duty will return your call.

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